Terms & Conditions

1. Service Agreement

Welcome to Enflame IT! By accessing our website or engaging our services, you enter into a partnership with us. We're committed to delivering exceptional IT solutions while maintaining the highest standards of professionalism and reliability. Our services are provided subject to these terms, which we've designed to be fair and transparent. We believe in building lasting relationships with our clients based on trust, quality service delivery, and mutual respect for each other's business objectives.

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2. Service Delivery and Support

At Enflame IT, we take pride in our comprehensive approach to IT solutions. Our team works diligently to meet agreed-upon timelines and specifications, though we acknowledge that technology projects can sometimes present unexpected challenges. We commit to maintaining open communication throughout any project and will promptly notify you of any potential delays or issues. Our support services are designed to keep your systems running smoothly, and we're always available to address your concerns with the responsiveness you deserve.

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3. Payment Terms and Billing

We believe in straightforward, honest billing practices. Payment terms will be clearly outlined in your service agreement, typically requiring payment within 30 days of invoice date. We accept various payment methods for your convenience and will work with you to establish a billing schedule that suits your business needs. Late payments may incur additional charges, but we're always willing to discuss payment arrangements if circumstances require flexibility.

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4. Confidentiality and Data Protection

Your trust is paramount to us, and we take the protection of your sensitive information seriously. Enflame IT maintains strict confidentiality protocols and employs industry-standard security measures to safeguard your data. We will never share your proprietary information with third parties without your explicit consent, except where required by law. Our team members are bound by confidentiality agreements, ensuring your business information remains secure throughout our partnership.

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5. Limitation of Liability and Dispute Resolution

While we stand behind the quality of our work, we believe in setting clear expectations about liability and dispute resolution. Our liability is limited to the value of services provided, and we encourage open dialogue to resolve any concerns before they become disputes. Should disagreements arise, we prefer to work together toward mutually beneficial solutions. We're committed to maintaining positive relationships and will always approach any issues with professionalism and a genuine desire to find fair resolutions.